.linkSafetyOverlay{position:fixed;top:0;right:0;bottom:0;left:0;z-index:10000;display:grid;place-items:center;padding:24px;background:#0f172a73}.linkSafetyDialog{width:min(100%,440px);padding:24px;border-radius:16px;background:#fff;box-shadow:0 24px 60px #0f172a2e}.linkSafetyDialog h2{margin:0 0 8px;font-size:18px}.linkSafetyMessage{margin:0 0 12px;color:#475569;line-height:1.6}.linkSafetyUrl{margin:0 0 20px;padding:12px 14px;border-radius:10px;background:#f8fafc;color:#0f172a;font-size:13px;line-height:1.5;word-break:break-all}.linkSafetyActions{display:flex;justify-content:flex-end;gap:10px}.linkSafetyActions button{border:1px solid #cbd5e1;border-radius:10px;padding:8px 14px;background:#111827;color:#fff;cursor:pointer}.linkSafetyActions button.secondary{background:#fff;color:#0f172a}.markdownContent a.markdownLink{color:inherit;text-decoration:underline;text-underline-offset:2px;cursor:pointer}.markdownContent a.markdownLink:hover{opacity:.85}.adminShell{min-height:100vh;display:grid;grid-template-columns:280px minmax(0,1fr);background:radial-gradient(circle at 0% 0%,rgba(37,99,235,.11),transparent 28%),#f5f7fb}.sidebar{position:sticky;top:0;height:100vh;display:flex;flex-direction:column;justify-content:space-between;border-right:1px solid rgba(148,163,184,.14);padding:20px;color:#e5edff;background:radial-gradient(circle at 12% 0%,rgba(59,130,246,.28),transparent 34%),radial-gradient(circle at 90% 16%,rgba(124,58,237,.18),transparent 28%),linear-gradient(180deg,#0b1220,#111827 48%,#0f172a);box-shadow:inset -1px 0 #ffffff0a}.brand{display:flex;gap:12px;align-items:center;margin-bottom:24px;padding:0 4px}.brandMark{width:44px;height:44px;display:grid;place-items:center;border-radius:16px;color:#fff;background:linear-gradient(135deg,rgba(255,255,255,.22),transparent),linear-gradient(135deg,#2563eb,#7c3aed);font-size:20px;font-weight:1000;box-shadow:0 16px 35px #2563eb59}.brand strong{display:block;color:#fff;font-size:18px;letter-spacing:-.02em}.sideNav{display:grid;gap:7px}.navItem{position:relative;width:100%;display:grid;grid-template-columns:38px minmax(0,1fr);gap:11px;align-items:center;border:1px solid transparent;border-radius:18px;padding:8px 10px;color:#aebdd1;background:transparent;font-weight:900;text-align:left;cursor:pointer;transition:background .16s ease,border-color .16s ease,color .16s ease,transform .16s ease}.navIcon{width:38px;height:38px;display:grid;place-items:center;border-radius:14px;color:#bfdbfe;background:#94a3b81a;box-shadow:inset 0 1px #ffffff0a}.navIcon svg{width:19px;height:19px}.navLabel{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.navBadge{position:absolute;top:8px;right:10px;min-width:18px;height:18px;padding:0 5px;border:2px solid #0f172a;border-radius:999px;color:#fff;background:#ef4444;font-size:11px;font-weight:900;line-height:14px;text-align:center}.navItem:hover{color:#fff;border-color:#94a3b829;background:#94a3b81c;transform:translate(2px)}.navItem:hover .navIcon{color:#dbeafe;background:#dbeafe24}.navItem.active{color:#fff;border-color:#60a5fa73;background:linear-gradient(135deg,#2563ebf5,#4f46e5eb);box-shadow:0 16px 34px #2563eb42}.navItem.active .navIcon{color:#1d4ed8;background:#fff}.sidebarFooter{position:relative;display:grid;gap:10px}.userMenuTrigger{width:100%;display:grid;grid-template-columns:40px minmax(0,1fr) 20px;gap:10px;align-items:center;border:1px solid rgba(148,163,184,.18);border-radius:20px;padding:10px;color:inherit;background:#0f172a80;box-shadow:inset 0 1px #ffffff0a;text-align:left;cursor:pointer;transition:background .16s ease,border-color .16s ease}.userMenuTrigger:hover{border-color:#60a5fa57;background:#1e293bb8}.userMenuTrigger.static{cursor:default}.userMenuTrigger.static:hover{border-color:#94a3b82e;background:#0f172a80}.userMenuTrigger strong{display:block;overflow:hidden;color:#fff;text-overflow:ellipsis;white-space:nowrap}.userMenuTrigger span{display:block;overflow:hidden;color:#94a3b8;font-size:13px;text-overflow:ellipsis;white-space:nowrap}.chevron{color:#94a3b8;text-align:center;transition:transform .16s ease}.chevron.open{transform:rotate(180deg)}.userSubMenu{position:absolute;right:0;bottom:calc(100% + 8px);left:0;border:1px solid rgba(148,163,184,.18);border-radius:18px;padding:8px;background:#111827f5;box-shadow:0 18px 40px #00000047;-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px)}.userSubMenu button{width:100%;display:flex;gap:10px;align-items:center;border:0;border-radius:12px;padding:10px 12px;color:#fecaca;background:transparent;font-weight:900;cursor:pointer;text-align:left}.userSubMenu button:hover{background:#f871711f}.tenantSwitchList{display:grid;gap:4px;border-bottom:1px solid rgba(148,163,184,.16);margin-bottom:6px;padding-bottom:6px}.tenantSwitchList button{color:#dbeafe}.tenantSwitchList button:disabled{cursor:default;opacity:.54}.tenantSwitchList button:hover{background:#60a5fa21}.avatar{width:40px;height:40px;display:grid;place-items:center;border-radius:15px;color:#fff;background:linear-gradient(135deg,#2563eb,#7c3aed);font-weight:1000;box-shadow:0 10px 26px #2563eb42}.adminMain{min-width:0;padding:28px}.contentStack{display:grid;gap:18px}.messageToast{position:fixed;top:20px;right:24px;z-index:1000;max-width:min(420px,calc(100vw - 48px));border:1px solid #bfdbfe;border-radius:14px;padding:12px 16px;color:#1e40af;background:#eff6ff;box-shadow:0 18px 45px #0f172a24;font-size:14px;font-weight:800;line-height:1.5;pointer-events:none;animation:messageToastIn .18s ease}@keyframes messageToastIn{0%{opacity:0;transform:translateY(-10px)}to{opacity:1;transform:translateY(0)}}@media (max-width: 980px){.adminShell{grid-template-columns:1fr}.sidebar{position:static;height:auto;gap:18px}.sideNav{grid-template-columns:repeat(4,minmax(0,1fr))}.navItem{grid-template-columns:1fr;justify-items:center;text-align:center}.navLabel{white-space:normal}.sidebarFooter{display:none}}@media (max-width: 860px){.adminMain{padding:24px}.sideNav{grid-template-columns:repeat(2,minmax(0,1fr))}}.chatComposer{position:relative;flex-shrink:0}.chatComposer.dragging{outline:2px dashed #2563eb;outline-offset:-2px;background:#eff6ff}.composerDropHint{position:absolute;top:0;right:0;bottom:0;left:0;z-index:3;display:grid;place-items:center;color:#1d4ed8;background:#eff6ffeb;font-size:15px;font-weight:800;pointer-events:none}.messageAttachments{display:flex;flex-wrap:wrap;gap:8px;margin-top:6px}.messageAttachmentCard{position:relative;display:grid;gap:6px;max-width:220px}.messageAttachmentImage{display:block;width:min(220px,100%);max-height:180px;object-fit:cover;border-radius:12px;border:1px solid rgba(148,163,184,.35);background:#fff}.messageAttachmentMedia{width:min(260px,100%);border-radius:12px}.messageAttachmentLink{display:inline-flex;gap:8px;align-items:center;max-width:240px;border:1px solid rgba(148,163,184,.35);border-radius:12px;padding:10px 12px;color:inherit;background:#ffffffeb;text-decoration:none;word-break:break-word}.chatMessage.mine .messageAttachmentLink{color:#fff;background:#ffffff24;border-color:#ffffff3d}.messageAttachmentName{font-size:12px;font-weight:700}.pendingAttachments{display:flex;flex-wrap:wrap;gap:8px;padding:10px 14px 0;background:#fff}.pendingAttachmentChip{display:inline-flex;gap:8px;align-items:center;max-width:220px;border:1px solid #dbeafe;border-radius:999px;padding:6px 10px;color:#1e3a8a;background:#eff6ff;font-size:12px;font-weight:700}.pendingAttachmentChip button{border:0;border-radius:999px;width:20px;height:20px;color:#64748b;background:#fff;cursor:pointer;line-height:1}.composerRow{display:flex;align-items:center;gap:10px;padding:12px 14px;padding-bottom:max(12px,env(safe-area-inset-bottom));border-top:1px solid #e2e8f0;background:#fff}.attachButton{flex-shrink:0;width:44px;height:44px;display:grid;place-items:center;border:1px solid #d8e0eb;border-radius:22px;color:#475569;background:#fff;cursor:pointer}.attachButton:disabled{cursor:not-allowed;opacity:.55}.attachButton svg{width:20px;height:20px}.composerInput{flex:1;min-width:0;box-sizing:border-box;min-height:44px;max-height:96px;height:44px;resize:none;overflow-y:auto;border:1px solid #d8e0eb;border-radius:22px;padding:11px 14px;outline:none;background:#fff;color:inherit;font:inherit;font-size:16px;line-height:20px;scrollbar-width:thin;scrollbar-color:rgba(148,163,184,.9) transparent}.composerInput:focus{border-color:#d8e0eb;box-shadow:none;outline:none}.composerInput::-webkit-scrollbar{width:4px}.composerInput::-webkit-scrollbar-track{background:transparent}.composerInput::-webkit-scrollbar-thumb{border-radius:999px;background:#94a3b8e6}.composerSendButton{box-sizing:border-box;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;border:0;border-radius:22px;min-width:72px;height:44px;padding:0 18px;color:#fff;background:linear-gradient(135deg,#2563eb,#4f46e5);font-weight:900;cursor:pointer}.composerSendButton:disabled{cursor:not-allowed;opacity:.62}.msg-block{display:flex;flex-direction:column;width:100%}.msg-time-tip{align-self:center;margin:6px 0 10px;border-radius:4px;padding:2px 10px;color:#fff;background:#1a152847;font-size:.72rem;line-height:1.5;-webkit-user-select:none;user-select:none}.msg-time-tip time{font:inherit;color:inherit}.chatMessageMeta{display:flex;gap:8px;align-items:center;padding:0 4px}.chatMessageTime{font-size:11px;font-weight:600;color:#94a3b8;white-space:nowrap}.documentPreview{min-height:240px;position:relative}.documentPreviewLoading,.documentPreviewError,.documentPreviewUnsupported{display:grid;gap:10px;place-items:center;padding:40px 20px;color:#64748b;text-align:center}.documentPreviewError p,.documentPreviewUnsupported p{margin:0}.documentPreviewPdf,.documentPreviewHtml,.documentPreviewImage,.documentPreviewDocx,.documentPreviewExcel,.documentPreviewMarkdown,.documentPreviewText,.documentPreviewAudio,.documentPreviewVideo{border:1px solid #e2e8f0;border-radius:12px;overflow:auto;max-height:min(72vh,760px);background:#fff}.documentPreviewPdf iframe,.documentPreviewHtml iframe{display:block;width:100%;min-height:min(72vh,760px);border:0;background:#fff}.documentPreviewImage{display:grid;place-items:center;padding:16px}.documentPreviewImage img{max-width:100%;height:auto}.documentPreviewDocx{padding:16px}.documentPreviewExcel{padding:12px}.documentPreviewExcel table{width:100%;border-collapse:collapse;font-size:13px}.documentPreviewExcel th,.documentPreviewExcel td{border:1px solid #e2e8f0;padding:6px 8px;text-align:left;vertical-align:top}.documentPreviewExcel .excelSheetName{margin:12px 0 8px;font-size:13px;font-weight:800;color:#334155}.documentPreviewMarkdown{padding:16px 18px}.documentPreviewText pre,.documentPreviewHtml pre{margin:0;padding:16px;overflow:auto;font-size:13px;line-height:1.55;white-space:pre-wrap;word-break:break-word}.documentPreviewAudio,.documentPreviewVideo{display:grid;gap:12px;place-items:center;padding:24px}.documentPreviewAudio audio,.documentPreviewVideo video{width:min(100%,720px)}.documentPreviewRetry{border:1px solid #d8e0eb;border-radius:10px;padding:8px 14px;background:#fff;color:#0f172a;font-weight:800;cursor:pointer}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}body{color:#101827;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,sans-serif;background:#f5f7fb}.page{min-height:100vh;padding:40px;color:#101827;background:radial-gradient(circle at top left,rgba(59,130,246,.18),transparent 34%),linear-gradient(135deg,#f8fafc,#eef4ff)}.authPage{display:grid;grid-template-columns:minmax(320px,.9fr) minmax(360px,480px);gap:48px;align-items:center}.authIntro h1{max-width:620px;margin:12px 0 18px;font-size:clamp(40px,7vw,72px);line-height:.98;letter-spacing:-.06em}.authIntro p{max-width:520px;color:#526174;font-size:18px;line-height:1.7}.eyebrow{margin:0;color:#2563eb;font-size:13px;font-weight:900;letter-spacing:.14em;text-transform:uppercase}.panel{border:1px solid rgba(226,232,240,.95);border-radius:24px;padding:24px;background:#fff;box-shadow:0 18px 45px #0f172a0f}.authCard{width:100%;background:#ffffffe6;box-shadow:0 30px 80px #0f172a1f;-webkit-backdrop-filter:blur(18px);backdrop-filter:blur(18px)}.authCard h2{margin:0 0 20px;font-size:24px}.tabs{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:6px;margin-bottom:22px;border:1px solid #dbeafe;border-radius:18px;padding:6px;background:linear-gradient(180deg,#eff6ff,#f8fafc)}.tabs button{border:0;border-radius:13px;padding:12px 14px;color:#64748b;background:transparent;font-weight:900;cursor:pointer;transition:.16s ease}.tabs button:hover{color:#1d4ed8;background:#ffffffb8}.tabs button.activeTab{color:#fff;background:linear-gradient(135deg,#2563eb,#4f46e5);box-shadow:0 12px 28px #2563eb42}.conversationShell{padding:0;overflow:hidden;height:calc(100vh - 56px)}.agentAwayBanner{flex-shrink:0;margin:0;padding:8px 16px;border:none;border-bottom:1px solid #ffecae;border-radius:0;background:#fffbeb;color:#92400e;font-size:12px;line-height:1.45;font-weight:500}.conversationLayout{display:grid;grid-template-columns:320px minmax(0,1fr);gap:0;height:100%;min-height:0;background:#fff;overflow:hidden}.topbar{display:flex;justify-content:space-between;gap:20px;align-items:flex-start;margin-bottom:18px}.topbar h1{margin:8px 0;font-size:32px;letter-spacing:-.04em}.actions{display:flex;gap:10px}.smartLinkCard{display:grid;grid-template-columns:minmax(0,1fr) minmax(320px,.9fr);gap:20px;align-items:center;background:radial-gradient(circle at top left,rgba(37,99,235,.12),transparent 34%),#fff}.smartLinkCard h2{margin:8px 0;font-size:22px}.linkCopyBox{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;align-items:center;border:1px solid #dbeafe;border-radius:18px;padding:10px;background:#eff6ff}.linkCopyBox code{min-width:0;overflow:hidden;color:#1e3a8a;font-family:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,monospace;font-size:13px;text-overflow:ellipsis;white-space:nowrap}.field{display:grid;gap:8px;margin-bottom:16px;color:#334155;font-size:14px;font-weight:800}.field input,.field select,.field textarea,.employeeActions select{width:100%;height:34px;border:1px solid #d8e0eb;border-radius:10px;padding:0 10px;outline:none;background:#fff;font-size:13px;line-height:1}.field input:focus,.field select:focus,.field textarea:focus,.employeeActions select:focus{border-color:#2563eb;box-shadow:0 0 0 4px #2563eb1f}.primary,.secondary,.ghost{border:0;border-radius:14px;padding:12px 16px;font-weight:900;cursor:pointer}.primary{width:100%;color:#fff;background:linear-gradient(135deg,#2563eb,#4f46e5);box-shadow:0 18px 35px #2563eb38;transition:transform .16s ease,box-shadow .16s ease,opacity .16s ease}.primary:hover:not(:disabled){transform:translateY(-1px);box-shadow:0 22px 42px #2563eb47}.primary:disabled,.secondary:disabled{cursor:not-allowed;opacity:.62;box-shadow:none}.secondary{color:#0f172a;border:1px solid #d8e0eb;background:#fff}.ghost{color:#334155;background:#eef2f7}.sidebar .ghost{color:#dbeafe;background:#94a3b821}.fullWidth{width:100%}.notice{margin-bottom:18px;border:1px solid #bfdbfe;border-radius:16px;padding:12px 14px;color:#1e40af;background:#eff6ff}.tenantSelection{display:grid;gap:10px;margin-bottom:18px}.tenantSelection button{display:flex;justify-content:space-between;gap:12px;border:1px solid #dbeafe;border-radius:16px;padding:12px 14px;color:#1e3a8a;background:#eff6ff;font-weight:900;cursor:pointer}.tenantSelection span{color:#64748b;font-size:13px}.muted{margin:0;color:#64748b}.small{margin-top:8px;font-size:13px}.metrics{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}.metric{display:grid;gap:8px;border:1px solid #e2e8f0;border-radius:22px;padding:20px;background:#fff;box-shadow:0 16px 38px #0f172a0d}.metric span{color:#64748b}.metric strong{font-size:28px;letter-spacing:-.04em}.sectionTitle{display:flex;justify-content:space-between;gap:18px;align-items:flex-start;margin-bottom:18px}.sectionActions{display:flex;flex-wrap:wrap;gap:10px;align-items:center;justify-content:flex-end}.modalOverlay{position:fixed;top:0;right:0;bottom:0;left:0;z-index:1100;display:flex;align-items:center;justify-content:center;padding:24px;overflow-y:auto;background:#0f172a6b}@media (min-width: 981px){.modalOverlay{padding-left:304px}}.modalCard{width:min(960px,100%);max-height:min(80vh,720px);margin:auto;flex-shrink:0;display:flex;flex-direction:column;overflow:hidden;border:1px solid rgba(226,232,240,.95);border-radius:24px;padding:24px;background:#fff;box-shadow:0 30px 80px #0f172a2e}.modalHeader{display:flex;justify-content:space-between;gap:18px;align-items:flex-start}.modalHeader h2{margin:0 0 6px;font-size:20px}.modalHeader p{margin:0}.modalBody{min-height:0;margin-top:18px;overflow:auto}.sectionTitle h2{margin:0 0 6px;font-size:20px}.sectionTitle p{margin:0;color:#64748b;line-height:1.6}.smallActionButton{padding:8px 12px;min-height:34px;border-radius:10px;font-size:13px;white-space:nowrap}.humanQueueToggle{display:inline-flex;align-items:center;gap:10px;font-size:14px;color:#0f172a;cursor:pointer;-webkit-user-select:none;user-select:none}.humanQueueToggle input{width:16px;height:16px;accent-color:#2563eb;cursor:pointer}.humanQueueToggle input:disabled{cursor:not-allowed}.humanServiceHoursForm,.inactivityCloseForm{display:flex;flex-direction:column;gap:14px}.inactivityCloseForm input[type=number]{width:160px;height:36px;border:1px solid #d8e0eb;border-radius:10px;padding:0 12px;font-size:14px}.humanServiceHoursRow{display:grid;grid-template-columns:repeat(2,minmax(0,160px));gap:12px}.agentAwaySegmented{display:inline-flex;flex-shrink:0;padding:2px;border-radius:10px;background:#f1f5f9;border:1px solid #e2e8f0}.agentAwaySegmented button{min-width:52px;height:28px;padding:0 10px;border:none;border-radius:8px;background:transparent;color:#64748b;font-size:12px;font-weight:600;cursor:pointer;transition:background .15s ease,color .15s ease,box-shadow .15s ease}.agentAwaySegmented button:hover:not(:disabled){color:#334155}.agentAwaySegmented button:disabled{opacity:.55;cursor:not-allowed}.agentAwaySegmented button.active{background:#fff;color:#0f172a;box-shadow:0 1px 2px #0f172a14}.agentAwaySegmented button.active:last-child{color:#b45309}.awayRecordsTable{overflow:hidden;border:1px solid #e2e8f0;border-radius:14px}.awayRecordsHeader,.awayRecordsRow{display:grid;grid-template-columns:1.1fr .8fr 1.2fr 1fr 1fr .7fr;gap:10px;align-items:center;padding:10px 14px;font-size:13px}.awayRecordsHeader{background:#f8fafc;color:#64748b;font-weight:600;border-bottom:1px solid #e2e8f0}.awayRecordsRow{border-bottom:1px solid #f1f5f9}.awayRecordsRow:last-child{border-bottom:none}.routingEventsTable{overflow:hidden;border:1px solid #e2e8f0;border-radius:14px}.routingEventsHeader,.routingEventsRow{display:grid;grid-template-columns:1.1fr .9fr .9fr 1.4fr;gap:10px;align-items:center;padding:10px 14px;font-size:13px}.routingEventsHeader{background:#f8fafc;color:#64748b;font-weight:600;border-bottom:1px solid #e2e8f0}.routingEventsRow{border-bottom:1px solid #f1f5f9}.routingEventsRow:last-child{border-bottom:none}.transferRecordsTable{overflow:hidden;border:1px solid #e2e8f0;border-radius:14px}.transferRecordsHeader,.transferRecordsRow{display:grid;grid-template-columns:1.1fr .8fr .9fr .9fr 1.4fr;gap:10px;align-items:center;padding:10px 14px;font-size:13px}.transferRecordsHeader{background:#f8fafc;color:#64748b;font-weight:600;border-bottom:1px solid #e2e8f0}.transferRecordsRow{border-bottom:1px solid #f1f5f9}.transferRecordsRow:last-child{border-bottom:none}.transferForm{display:flex;flex-direction:column;gap:14px}.settingsGrid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.safeDomainForm{display:grid;gap:16px}.safeDomainForm textarea{min-height:140px;resize:vertical;font-family:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,Liberation Mono,Courier New,monospace}.infoItem{border:1px solid #e2e8f0;border-radius:18px;padding:16px;background:#f8fafc}.infoItem{display:grid;gap:8px}.infoItem span{color:#64748b;font-size:13px}.infoItem strong{color:#0f172a;font-size:16px}.conversationListPanel,.conversationDetailPanel{min-height:0;display:flex;flex-direction:column;overflow:hidden;background:#fff}.conversationListPanel{border-right:1px solid #e2e8f0;background:#f8fafc}.conversationChatHead{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-shrink:0;min-height:54px;padding:0 16px;border-bottom:1px solid #e2e8f0;background:#fff}.conversationSidebarHead{display:flex;flex-direction:row;align-items:center;justify-content:space-between;gap:12px;flex-shrink:0;min-height:54px;padding:0 16px;border-bottom:1px solid #e2e8f0;background:#fff}.conversationSidebarHead h2{margin:0;font-size:16px;font-weight:700;letter-spacing:0;min-width:0}.conversationChatTitle{display:grid;gap:2px;min-width:0}.conversationChatTitle strong{font-size:15px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conversationChatTitle span{color:#64748b;font-size:12px}.conversationStats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;margin-bottom:12px}.conversationStat{display:grid;gap:4px;border:1px solid #e2e8f0;border-radius:16px;padding:11px 12px;background:#f8fafc}.conversationStat span{color:#64748b;font-size:12px;font-weight:800}.conversationStat strong{color:#0f172a;font-size:20px;letter-spacing:-.04em}.conversationStat.hot{border-color:#fecaca;background:#fff7ed}.conversationStat.hot strong{color:#dc2626}.filterTabs{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:4px;flex-shrink:0;padding:8px 10px;border-bottom:1px solid #e2e8f0;background:#f8fafc}.filterTabs button{border:0;border-radius:8px;padding:6px 4px;color:#64748b;background:transparent;font-size:11px;font-weight:800;cursor:pointer;white-space:nowrap;min-width:0}.filterTabs button span{display:inline-grid;place-items:center;min-width:16px;height:16px;margin-left:2px;padding:0 4px;border-radius:999px;color:#64748b;background:#f1f5f9;font-size:10px;vertical-align:middle}.filterTabs button.active{color:#1d4ed8;background:#eff6ff}.filterTabs button.active span{color:#fff;background:#2563eb}.conversationList{flex:1;min-height:0;display:flex;flex-direction:column;overflow:auto}.conversationList .muted{padding:24px 16px}.conversationItem{width:100%;display:grid;gap:4px;border:0;border-bottom:1px solid #e2e8f0;border-radius:0;padding:12px 16px;color:#0f172a;background:transparent;text-align:left;cursor:pointer;transition:background .12s ease,box-shadow .12s ease}.conversationItem:hover{background:#f1f5f9}.conversationItem.active{background:#eff6ff;box-shadow:inset 3px 0 #2563eb}.conversationItem strong{display:flex;justify-content:space-between;gap:8px;align-items:center;font-size:15px}.conversationItem em{border-radius:999px;padding:2px 7px;color:#fff;background:#ef4444;font-size:11px;font-style:normal}.conversationItem span,.conversationItem p{margin:0;color:#64748b;font-size:13px}.conversationItem p{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conversationTools{display:flex;flex-wrap:wrap;gap:8px;align-items:center;justify-content:flex-end}.conversationChatBody{position:relative;flex:1;min-height:0;display:flex;flex-direction:column}.tenantMessages{flex:1;min-height:0;display:flex;flex-direction:column;gap:12px;overflow:auto;padding:16px 20px;background:#f8fafc}.newMessagesHint{position:absolute;left:50%;bottom:12px;z-index:2;display:inline-flex;align-items:center;gap:8px;transform:translate(-50%);border:1px solid #bfdbfe;border-radius:999px;padding:8px 14px;color:#1d4ed8;background:#fffffff5;box-shadow:0 10px 24px #2563eb29;font-size:13px;font-weight:800;cursor:pointer;white-space:nowrap}.newMessagesHint:hover{background:#eff6ff}.newMessagesHintIcon{display:inline-flex;flex-direction:column;align-items:center;gap:0;line-height:0;color:#2563eb}.newMessagesHintIcon svg:last-child{margin-top:-7px}.assigneeSelect{display:flex;gap:8px;align-items:center;color:#64748b;font-size:13px;font-weight:900}.assigneeSelect select{min-width:168px;border:1px solid #d8e0eb;border-radius:12px;padding:8px 10px;color:#0f172a;background:#fff;outline:none}.assigneeSelect select:focus{border-color:#2563eb;box-shadow:0 0 0 4px #2563eb1f}.assigneeSelect select:disabled{cursor:not-allowed;color:#94a3b8;background:#f1f5f9}.tenantMessage{display:flex;flex-direction:column;gap:4px;max-width:78%}.tenantMessage.user{align-self:flex-start;align-items:flex-start}.tenantMessage.staff{align-self:flex-end;align-items:flex-end}.tenantMessageLabel{font-size:12px;font-weight:800;color:#64748b;padding:0 4px}.tenantBubble{border-radius:18px;padding:12px 14px;line-height:1.6}.tenantBubble p{margin:0;white-space:pre-wrap}.tenantMessage.user .tenantBubble{background:#fff;border:1px solid #e2e8f0}.tenantMessage.staff .tenantBubble{color:#fff;background:linear-gradient(135deg,#2563eb,#4f46e5);border:0;box-shadow:0 8px 20px #2563eb2e}.replyComposerShell{flex-shrink:0;padding:0;border-top:1px solid #e2e8f0;background:#fff}.replyComposer{display:flex;flex-direction:column;gap:10px;margin:12px 16px;border:1px solid #d8e0eb;border-radius:12px;padding:12px 14px 8px;background:#fff;transition:border-color .2s ease,background-color .2s ease}.replyComposer--aiAssisting{border-color:#c4b5fd;background:#faf5ff}.replyComposerAttachments{padding:0 2px}.replyComposerInput{width:100%;min-height:24px;max-height:120px;resize:none;border:0;margin:0;padding:0;text-indent:0;outline:none;background:transparent;color:#0f172a;font:inherit;font-size:14px;line-height:1.5;scrollbar-width:thin;scrollbar-color:rgba(148,163,184,.9) transparent}.replyComposerInput::placeholder{color:#94a3b8}.replyComposerInput:disabled{cursor:not-allowed;color:#94a3b8}.replyComposerInput--aiAssisting{cursor:wait;color:#7c3aed}.replyComposerInput--aiAssisting::placeholder{color:#8b5cf6;animation:replyComposerAiPlaceholderPulse 1.4s ease-in-out infinite}@keyframes replyComposerAiPlaceholderPulse{0%,to{opacity:.45}50%{opacity:1}}.replyComposerInput:focus{outline:none}.replyComposerToolbar{display:flex;align-items:center;justify-content:space-between;gap:12px}.replyComposerTools{display:flex;align-items:center;gap:10px}.replyComposerTool{display:inline-flex;align-items:center;justify-content:flex-start;width:20px;height:32px;border:0;border-radius:8px;padding:0;color:#64748b;background:transparent;cursor:pointer}.replyComposerTool:hover:not(:disabled){height:20px;justify-content:center;color:#334155;background:#f1f5f9}.replyComposerTool.active:not(:disabled){height:20px;justify-content:center;color:#2563eb;background:transparent}.replyComposerToolAi.active{color:#7c3aed;background:#ede9fe}.replyComposerToolAi.active svg{animation:replyComposerAiIconPulse 1.2s ease-in-out infinite}@keyframes replyComposerAiIconPulse{0%,to{opacity:.55;transform:scale(.92)}50%{opacity:1;transform:scale(1)}}.replyComposerTool:disabled{cursor:not-allowed;opacity:.45}.replyComposerEmojiWrap,.replyComposerQuickReplyWrap{position:relative}.replyComposerQuickReplyPopover{position:absolute;bottom:calc(100% + 8px);left:0;z-index:12}.replyComposerQuickReplyPopover--hidden{position:fixed;left:-10000px;top:0;opacity:0;pointer-events:none}.replyComposerQuickReplyMenu{width:360px;display:flex;flex-direction:column;overflow:hidden;border:1px solid #d8e0eb;border-radius:12px;background:#fff;box-shadow:0 16px 40px #0f172a24}.replyComposerQuickReplyHeader{flex-shrink:0;border-bottom:1px solid #e2e8f0;background:#f8fafc}.replyComposerQuickReplySearchRow{display:flex;align-items:center;gap:8px;padding:10px 12px 8px}.replyComposerQuickReplySearchField{position:relative;flex:1;min-width:0;display:flex;align-items:center}.replyComposerQuickReplySearchField svg{position:absolute;left:12px;width:16px;height:16px;color:#94a3b8;pointer-events:none}.replyComposerQuickReplySearchField input{width:100%;min-width:0;border:1px solid #d8e0eb;border-radius:10px;padding:8px 12px 8px 36px;font-size:14px;background:#fff;outline:none}.replyComposerQuickReplySearchField input[type=search]::-webkit-search-cancel-button{-webkit-appearance:none}.replyComposerQuickReplyAddBtn{display:inline-grid;place-items:center;flex-shrink:0;width:34px;height:34px;border:1px solid #d8e0eb;border-radius:10px;color:#2563eb;background:#fff;cursor:pointer}.replyComposerQuickReplyAddBtn:hover:not(:disabled){border-color:#bfdbfe;background:#eff6ff}.replyComposerQuickReplyAddBtn:disabled{cursor:not-allowed;opacity:.5}.replyComposerQuickReplyAddBtn svg{width:18px;height:18px}.replyComposerQuickReplyList{flex-shrink:0;height:320px;overflow-y:auto;padding:8px;display:flex;flex-direction:column;box-sizing:border-box}.replyComposerQuickReplyList--formOpen{overflow:hidden;padding:0}.replyComposerQuickReplyEmpty{flex:1;display:flex;align-items:center;justify-content:center;margin:0;padding:0 12px;text-align:center;color:#94a3b8;font-size:13px}.replyComposerQuickReplyLoadingMore{margin:0;padding:8px 12px 12px;text-align:center;color:#94a3b8;font-size:12px}.replyComposerQuickReplyItem{display:flex;align-items:stretch;gap:4px;margin-bottom:6px}.replyComposerQuickReplySelect{flex:1;min-width:0;display:flex;flex-direction:column;align-items:flex-start;gap:4px;border:1px solid #e2e8f0;border-radius:10px;padding:10px 12px;text-align:left;background:#fff;cursor:pointer}.replyComposerQuickReplySelect:hover{border-color:#bfdbfe;background:#f8fbff}.replyComposerQuickReplySelect .replyComposerQuickReplyContent{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;font-size:13px;line-height:1.45;color:#0f172a}.replyComposerQuickReplyActions{display:flex;flex-direction:column;gap:4px;flex-shrink:0}.replyComposerQuickReplyActions button{display:inline-grid;place-items:center;width:28px;height:28px;border:0;border-radius:8px;padding:0;color:#64748b;background:#f8fafc;cursor:pointer}.replyComposerQuickReplyActions button svg{width:15px;height:15px}.replyComposerQuickReplyActions button:hover:not(:disabled){color:#2563eb;background:#eff6ff}.replyComposerQuickReplyActions button:last-child:hover:not(:disabled){color:#dc2626;background:#fef2f2}.replyComposerQuickReplyActions button:disabled{cursor:not-allowed;opacity:.5}.replyComposerQuickReplyTooltip{position:fixed;z-index:30;max-width:320px;padding:10px 12px;border:1px solid #d8e0eb;border-radius:10px;background:#fff;box-shadow:0 12px 32px #0f172a29;color:#0f172a;font-size:13px;line-height:1.5;white-space:pre-wrap;word-break:break-word;pointer-events:none;transform:translate(-100%,-50%)}.replyComposerQuickReplyForm{display:flex;flex-direction:column;gap:8px;flex:1;min-height:0;height:100%;padding:12px;box-sizing:border-box;background:#fff}.replyComposerQuickReplyForm input,.replyComposerQuickReplyForm textarea{flex:1;min-width:0;height:100%;border:1px solid #d8e0eb;border-radius:10px;padding:8px 10px;font-size:13px;resize:none;box-sizing:border-box;outline:none}.replyComposerQuickReplyFormActions{display:flex;flex-direction:row;justify-content:flex-end;gap:8px;flex-shrink:0}.replyComposerQuickReplyFormActions button{display:inline-grid;place-items:center;width:34px;height:34px;border:0;border-radius:8px;padding:0;color:#64748b;background:#f8fafc;cursor:pointer}.replyComposerQuickReplyFormActions button svg{width:16px;height:16px}.replyComposerQuickReplyFormActions button:hover:not(:disabled){color:#2563eb;background:#eff6ff}.replyComposerQuickReplyFormActions button:disabled{cursor:not-allowed;opacity:.5}.replyComposerQuickReplyFormActions button.primary{color:#fff;background:#2563eb}.replyComposerQuickReplyFormActions button.primary:hover:not(:disabled){color:#fff;background:#1d4ed8}.replyComposerEmojiMenu{position:absolute;bottom:calc(100% + 8px);left:0;z-index:12;overflow:hidden;border:1px solid #d8e0eb;border-radius:12px;background:#fff;box-shadow:0 16px 40px #0f172a24}.replyComposerEmojiMenu--hidden{position:fixed;left:-10000px;top:0;opacity:0;pointer-events:none}.replyComposerEmojiMenu .EmojiPickerReact{--epr-emoji-size: 24px;--epr-header-padding: 10px 12px 8px;--epr-search-input-bg-color: #f8fafc;--epr-search-input-border-color: #d8e0eb;--epr-search-input-border-radius: 10px;--epr-category-navigation-button-size: 28px;--epr-bg-color: #ffffff;--epr-category-label-bg-color: #ffffff;--epr-hover-bg-color: #f1f5f9;--epr-highlight-color: #2563eb;--epr-category-icon-active-color: #2563eb;--epr-category-icon-inactive-color: #94a3b8;--epr-focus-bg-color: transparent;--epr-emoji-hover-color: transparent;border:0;border-radius:12px}.replyComposerEmojiMenu .EmojiPickerReact .epr-cat-btn:focus:before{content:none;border:0}.replyComposerEmojiMenu .EmojiPickerReact .epr-cat-btn:focus,.replyComposerEmojiMenu .EmojiPickerReact .epr-cat-btn:focus-visible{outline:none;background:transparent;box-shadow:none}.replyComposerEmojiMenu .EmojiPickerReact:not(.epr-search-active) .epr-cat-btn:hover,.replyComposerEmojiMenu .EmojiPickerReact:not(.epr-search-active) .epr-cat-btn.epr-active{color:#2563eb;background:transparent}.replyComposerEmojiMenu .EmojiPickerReact .epr-emoji:hover,.replyComposerEmojiMenu .EmojiPickerReact .epr-emoji:focus{background:transparent}.replyComposerEmojiMenu .EmojiPickerReact .epr-icn-smileys_people svg path:last-of-type{display:none}.replyComposerTool svg{width:20px;height:20px}.replyComposerSend{display:inline-flex;align-items:center;gap:6px;flex-shrink:0;border:0;border-radius:10px;padding:8px 14px;color:#fff;background:#2563eb;font-size:14px;font-weight:700;line-height:1;cursor:pointer;transition:background .16s ease,opacity .16s ease}.replyComposerSend:hover:not(:disabled){background:#1d4ed8}.replyComposerSend:disabled{cursor:not-allowed;opacity:.55}.replyComposerSend svg{width:16px;height:16px}.conversationEmpty{flex:1;display:grid;place-content:center;text-align:center;background:#f8fafc}.conversationSidebarHead.knowledgeSidebarHeadMenuOpen{position:relative;z-index:30}.knowledgeCreateMenuAnchor{position:relative;flex-shrink:0}.knowledgeCreateMenu{position:absolute;top:calc(100% + 8px);right:0;z-index:40;display:flex;align-items:center;gap:6px;width:min(calc(100vw - 48px),288px);padding:10px;border:1px solid #e2e8f0;border-radius:12px;background:#fff;box-shadow:0 12px 32px #0f172a24}.knowledgeCreateMenu input{flex:1;min-width:0;border:1px solid #d8e0eb;border-radius:10px;padding:8px 10px;outline:none;background:#fff;font-size:13px}.knowledgeCreateMenu input:focus{border-color:#2563eb;box-shadow:0 0 0 4px #2563eb1f}.knowledgeSidebarIconButton{display:grid;flex-shrink:0;place-items:center;width:32px;height:32px;border:1px solid #d8e0eb;border-radius:10px;padding:0;background:#fff;color:#64748b;font-size:18px;line-height:1;cursor:pointer}.knowledgeSidebarIconButton:hover:not(:disabled){border-color:#cbd5e1;background:#f8fafc}.knowledgeSidebarIconButton.confirm{color:#2563eb}.knowledgeSidebarIconButton:disabled{opacity:.45;cursor:not-allowed}.knowledgeDocumentBody{flex:1;min-height:0;overflow:auto;background:#f8fafc}.knowledgeDocumentEmpty{height:100%;display:grid;place-content:center;text-align:center;padding:24px}.knowledgeDocumentList{display:flex;flex-direction:column}.knowledgeDocumentItem{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:12px;align-items:center;padding:8px 16px 8px 8px;border-bottom:1px solid #e2e8f0;background:#fff}.knowledgeDocumentItem:hover{background:#f8fafc}.knowledgeDocumentInfo{min-width:0;padding:10px 12px}.knowledgeDocumentActions{display:flex;gap:8px;align-items:center}.knowledgeDocumentTitle{display:flex;gap:10px;align-items:center;margin-bottom:4px}.knowledgeDocumentTitle strong{font-size:15px}.knowledgeBadge{border-radius:999px;padding:3px 8px;font-size:11px;font-weight:900;white-space:nowrap}.knowledgeBadge.active{color:#047857;background:#d1fae5}.knowledgeBadge.disabled{color:#b45309;background:#fef3c7}.knowledgeUploadButton{display:inline-flex;align-items:center;gap:6px;width:auto;padding:8px 14px;font-size:13px;cursor:pointer}.knowledgeUploadButton input[type=file],.knowledgeDocumentUploadInput{display:none}.conversationChatHead.knowledgeIngestMenuOpen{position:relative;z-index:30}.knowledgeIngestMenuAnchor{position:relative;flex-shrink:0}.knowledgeIngestMenuTrigger{display:inline-flex;align-items:center;gap:4px}.knowledgeIngestMenuTrigger .chevron{font-size:12px;line-height:1;color:#64748b}.knowledgeIngestMenu{position:absolute;top:calc(100% + 8px);right:0;z-index:40;display:grid;gap:2px;min-width:168px;padding:6px;border:1px solid #e2e8f0;border-radius:12px;background:#fff;box-shadow:0 12px 32px #0f172a24}.knowledgeIngestMenu button{width:100%;border:0;border-radius:8px;padding:9px 12px;color:#0f172a;background:transparent;font-size:13px;text-align:left;cursor:pointer}.knowledgeIngestMenu button:hover:not(:disabled){background:#f1f5f9}.knowledgeIngestMenu button:disabled{cursor:not-allowed;opacity:.55}.knowledgePreviewButton,.knowledgeToggleButton,.knowledgeDeleteButton{width:auto;padding:8px 14px;font-size:13px}.knowledgeTextModal{width:min(860px,100%)}.knowledgeTextForm{display:flex;flex-direction:column;gap:14px;overflow:auto;padding-right:2px}.knowledgeTextMeta{display:grid;grid-template-columns:minmax(0,1fr) 220px;gap:12px}.knowledgeTextMeta input,.knowledgeTextMeta select,.knowledgeTextContentField textarea{width:100%;border:1px solid #d8e0eb;border-radius:12px;padding:10px 12px;outline:none;background:#fff}.knowledgeTextMeta input:focus,.knowledgeTextMeta select:focus,.knowledgeTextContentField textarea:focus{border-color:#2563eb;box-shadow:0 0 0 4px #2563eb1f}.knowledgeTextContentField textarea{min-height:clamp(180px,38vh,300px);resize:vertical;line-height:1.6}.knowledgeTextForm>.sectionActions{position:sticky;bottom:0;flex-shrink:0;margin:0 -2px -2px;padding-top:8px;background:#fff}@media (max-width: 720px){.knowledgeTextMeta{grid-template-columns:1fr}}.knowledgePreviewModal{width:min(920px,100%);height:min(80vh,720px)}.knowledgePreviewBody{flex:1;min-height:0;display:grid;gap:14px;overflow:hidden}.knowledgePreviewBody .documentPreview{min-height:0;height:100%}.knowledgePreviewBody .documentPreviewExcel{height:100%;max-height:none}.knowledgePreviewContent{display:grid;gap:12px}.knowledgePreviewChunk{border:1px solid #e2e8f0;border-radius:16px;padding:14px 16px;background:#f8fafc}.knowledgePreviewChunk header{margin-bottom:10px;color:#64748b;font-size:12px;font-weight:800;letter-spacing:.04em;text-transform:uppercase}.knowledgePreviewChunk p{margin:0 0 10px;line-height:1.7;white-space:pre-wrap;word-break:break-word}.knowledgePreviewChunk p:last-child{margin-bottom:0}.emptyState{height:520px;display:grid;place-content:center;text-align:center}.agentForm{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;align-items:end}.agentForm .field{margin-bottom:0}.agentForm textarea{min-height:112px;resize:vertical}.wideField{grid-column:1 / -1}.notificationList{display:grid;gap:12px}.notificationCard{display:flex;justify-content:space-between;gap:16px;align-items:center;border:1px solid #e2e8f0;border-radius:18px;padding:16px;background:#f8fafc}.notificationCard strong{display:block;margin-bottom:6px}.notificationCard p{margin:0 0 8px;color:#64748b}.notificationCard span{color:#94a3b8;font-size:13px}.employeeForm{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;align-items:end}.employeeForm .field{margin-bottom:0}.employeeForm .primary{height:46px}.inlineInviteForm{margin:16px 0 18px;padding:16px;border:1px solid #dbeafe;border-radius:18px;background:linear-gradient(180deg,#eff6ff,#fff)}.employeePanel{display:flex;flex-direction:column;gap:18px;min-height:calc(100vh - 56px)}.employeePanel .inlineInviteForm{margin:0}.employeeSectionTitle{align-items:center;margin-bottom:0}.employeeSectionActions{flex-wrap:nowrap;flex-shrink:0}.employeeSearchBar{position:relative;flex:0 1 220px;width:220px;min-width:0;display:flex;align-items:center}.employeeSearchBar svg{position:absolute;left:10px;width:15px;height:15px;color:#94a3b8;pointer-events:none}.employeeSearchBar input{width:100%;height:34px;border:1px solid #d8e0eb;border-radius:10px;padding:0 12px 0 32px;outline:none;background:#fff;color:#0f172a;font-size:13px;line-height:1}.employeeSearchBar input[type=search]::-webkit-search-cancel-button{-webkit-appearance:none}.employeeSearchBar input:focus,.employeeSearchBar input:focus-visible{border-color:#d8e0eb;box-shadow:none;outline:none}.employeeSectionActions .smallActionButton{flex-shrink:0;white-space:nowrap}.employeeTable{overflow:hidden;border:1px solid #e2e8f0;border-radius:18px;background:#fff}.employeeTableHeader,.employeeTableRow{display:grid;grid-template-columns:56px minmax(110px,1fr) minmax(140px,1.1fr) minmax(120px,1fr) 90px minmax(150px,1.1fr) 188px;gap:12px;align-items:center}.employeeTableHeader{padding:12px 16px;color:#64748b;font-size:12px;font-weight:900;background:#f8fafc;border-bottom:1px solid #e2e8f0}.employeeTableRow{padding:14px 16px;border-bottom:1px solid #eef2f7}.employeeTableRow:last-child{border-bottom:0}.fieldValue{min-width:0}.fieldValue>span{display:none}.fieldValue strong{display:block;min-width:0;overflow:hidden;color:#0f172a;font-size:14px;font-weight:800;text-overflow:ellipsis;white-space:nowrap}.emptyTableText{padding:24px 16px;margin:0}.subPanel{margin-top:22px;padding-top:20px;border-top:1px dashed #cbd5e1}.compactSectionTitle{margin-bottom:12px}.compactSectionTitle h3{margin:0 0 5px;font-size:16px}.invitationTable{overflow:hidden;border:1px solid #e2e8f0;border-radius:16px;background:#fff}.invitationTableHeader,.invitationTableRow{display:grid;grid-template-columns:minmax(130px,1fr) minmax(110px,.9fr) 96px minmax(100px,.8fr) minmax(150px,1.1fr);gap:12px;align-items:center}.invitationTableHeader{padding:11px 14px;color:#64748b;font-size:12px;font-weight:900;background:#f8fafc;border-bottom:1px solid #e2e8f0}.invitationTableRow{padding:13px 14px;border-bottom:1px solid #eef2f7}.invitationTableRow:last-child{border-bottom:0}.employeeList{display:grid;gap:12px}.compactList .employeeCard{grid-template-columns:minmax(0,1fr) auto}.employeeCard{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:18px;align-items:center;border:1px solid #e2e8f0;border-radius:20px;padding:16px;background:linear-gradient(180deg,#fff,#f8fafc)}.employeeTitle{display:flex;align-items:center;gap:10px;margin-bottom:6px}.fieldValue strong.status{display:inline-block;width:fit-content;max-width:100%}.status{border-radius:999px;padding:2px 8px;font-size:12px;font-weight:800;line-height:1.35}.status.active{color:#047857;background:#d1fae5}.status.warning{color:#b45309;background:#fef3c7}.status.disabled{color:#b91c1c;background:#fee2e2}.employeeActions{display:grid;grid-template-columns:110px 68px;gap:8px;align-items:center}.employeeActions .secondary{height:34px;min-height:34px;padding:0 10px;border-radius:10px;font-size:13px;font-weight:800}.employeeActions select:disabled{cursor:not-allowed;opacity:.62;background:#f1f5f9}@media (max-width: 860px){.page{padding:24px}.conversationShell{height:calc(100vh - 48px)}.employeePanel{min-height:calc(100vh - 48px)}.authPage{grid-template-columns:1fr}.metrics,.conversationStats,.settingsGrid,.employeeForm,.agentForm,.conversationLayout,.topbar,.sectionTitle,.employeeCard,.smartLinkCard,.linkCopyBox{display:grid;grid-template-columns:1fr}.employeeTableHeader,.invitationTableHeader{display:none}.employeeTable,.invitationTable{border:0;background:transparent}.employeeTableRow,.invitationTableRow{display:grid;grid-template-columns:1fr;gap:12px;margin-bottom:12px;border:1px solid #e2e8f0;border-radius:18px;background:#fff}.fieldValue{display:grid;grid-template-columns:76px minmax(0,1fr);gap:12px;align-items:center}.fieldValue>span{display:block;color:#94a3b8;font-size:12px;font-weight:900}.fieldValue strong{white-space:normal}.employeeActions{grid-template-columns:1fr}.conversationTools{align-items:flex-start;flex-direction:column}.assigneeSelect{width:100%;align-items:flex-start;flex-direction:column}.assigneeSelect select{width:100%}}.tenantBubble .markdownContent{display:grid;gap:8px}.tenantBubble .markdownContent :is(p,h1,h2,h3,h4,ul,ol,pre,table,blockquote){margin:0}.tenantBubble .markdownContent :is(h1,h2,h3,h4){font-size:15px;line-height:1.4}.tenantBubble .markdownContent ul,.tenantBubble .markdownContent ol{padding-left:20px}.tenantBubble .markdownContent code{border-radius:6px;padding:2px 5px;background:#0f172a14;font-family:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,Liberation Mono,monospace;font-size:.92em}.tenantBubble .markdownContent pre{overflow-x:auto;border-radius:12px;padding:10px;background:#0f172a14}.tenantBubble .markdownContent pre code{padding:0;background:transparent;white-space:pre}.tenantMessage.staff .markdownContent code,.tenantMessage.staff .markdownContent pre{background:#ffffff2e}.tenantBubble .markdownContent a{color:inherit;text-decoration:underline;text-underline-offset:3px}.tenantBubble .markdownContent hr{margin:4px 0;border:0;border-top:1px solid rgba(148,163,184,.45)}.tenantBubble .markdownContent blockquote{padding-left:12px;border-left:3px solid rgba(148,163,184,.45);color:#0f172ab8}.tenantBubble .markdownContent table{width:100%;border-collapse:collapse;font-size:13px}.tenantBubble .markdownContent th,.tenantBubble .markdownContent td{border:1px solid rgba(148,163,184,.35);padding:6px 8px;text-align:left}.tenantBubble .markdownContent th{background:#0f172a0f}.tenantMessage.staff .markdownContent hr{border-top-color:#ffffff59}.tenantMessage.staff .markdownContent blockquote{border-left-color:#ffffff59;color:#ffffffe0}.tenantMessage.staff .markdownContent th,.tenantMessage.staff .markdownContent td{border-color:#ffffff40}.tenantMessage.staff .markdownContent th{background:#ffffff1f}body:has(.overviewWorkbench){overflow:hidden}.adminShell:has(.overviewWorkbench){height:100vh;max-height:100vh;overflow:hidden}.adminMain:has(.overviewWorkbench){height:100vh;max-height:100vh;overflow:hidden;padding:16px 22px;box-sizing:border-box;display:flex;flex-direction:column}.overviewWorkbench{flex:1;min-width:0;min-height:0;overflow:hidden}.overviewLayout{display:grid;grid-template-columns:minmax(0,1fr) 252px;gap:14px;align-items:stretch;height:100%;min-height:0;overflow:hidden}.overviewMain{display:grid;grid-template-rows:80px minmax(210px,.46fr) minmax(240px,.54fr);gap:14px;min-width:0;min-height:0;height:100%;overflow:hidden}.overviewKpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;height:80px;min-height:80px}.overviewKpiCard{display:flex;gap:12px;align-items:center;height:80px;border:1px solid #e8edf5;border-radius:14px;padding:12px 14px;background:#fff;box-shadow:0 8px 24px #0f172a0d;box-sizing:border-box;overflow:hidden}.overviewKpiIcon{width:42px;height:42px;flex-shrink:0;display:grid;place-items:center;border-radius:13px;border:1px solid transparent;box-shadow:inset 0 1px #ffffffa6}.overviewKpiIcon svg{width:21px;height:21px}.overviewKpiIcon.sessions{color:#1d4ed8;background:linear-gradient(160deg,#eff6ff,#dbeafe);border-color:#bfdbfe}.overviewKpiIcon.customers{color:#15803d;background:linear-gradient(160deg,#f0fdf4,#dcfce7);border-color:#bbf7d0}.overviewKpiIcon.response{color:#c2410c;background:linear-gradient(160deg,#fff7ed,#ffedd5);border-color:#fed7aa}.overviewKpiIcon.score{color:#6d28d9;background:linear-gradient(160deg,#faf5ff,#ede9fe);border-color:#ddd6fe}.overviewKpiCard span{display:block;color:#64748b;font-size:13px}.overviewKpiCard strong{display:block;margin:2px 0;font-size:22px;letter-spacing:-.04em;line-height:1.1}.overviewKpiCard em{display:block;color:#64748b;font-size:12px;font-style:normal;font-weight:700}.overviewKpiCard em.up{color:#16a34a}.overviewKpiCard em.down{color:#dc2626}.overviewGridRow{display:grid;grid-template-columns:minmax(0,1.65fr) minmax(220px,1fr);gap:12px;align-items:stretch;min-height:0;height:100%;overflow:hidden}.overviewGridRowCharts{min-height:0}.overviewPanel{border:1px solid #e8edf5;border-radius:14px;padding:12px 14px;background:#fff;box-shadow:0 8px 24px #0f172a0d;min-width:0;box-sizing:border-box}.overviewPanelFill{display:flex;flex-direction:column;height:100%;min-height:0;overflow:hidden}.overviewPanelBody{flex:1;min-height:0;display:flex;flex-direction:column;justify-content:flex-end;overflow:hidden}.overviewPanelBodyChart{justify-content:space-between;gap:6px}.overviewChartPanel .overviewTrendChartHost{flex:1;min-height:118px}.overviewPanelBodyDonut{justify-content:center;align-items:center}.overviewChartPanel{padding:12px 14px}.overviewChartPanel .overviewPanelHead{margin-bottom:6px}.overviewChartPanel .overviewPanelHead h2{font-size:15px}.overviewChartPanel .overviewPanelHead p{font-size:11px;line-height:1.3}.overviewChartPanel .overviewChip{padding:5px 10px;font-size:11px}.overviewPanelWide{min-height:0}.overviewPanelHead{display:flex;justify-content:space-between;gap:10px;align-items:flex-start;flex-shrink:0;margin-bottom:8px}.overviewPanelHead h2{margin:0;font-size:15px;letter-spacing:-.02em}.overviewPanelHead p{margin:2px 0 0;font-size:12px;line-height:1.35}.overviewChip{border-radius:999px;padding:6px 12px;color:#475569;background:#f1f5f9;font-size:12px;font-weight:800}.overviewTrendChartHost{flex:1;width:100%;min-height:0;position:relative}.overviewTrendSvg{display:block;width:100%;height:100%}.overviewTrendAxis{stroke:#cbd5e1;stroke-width:1}.overviewTrendGrid{stroke:#e2e8f0;stroke-width:1}.overviewTrendAxisLabel{fill:#94a3b8;font-size:10px;font-weight:700}.overviewTrendLine{stroke-width:2.5;stroke-linecap:round;stroke-linejoin:round}.overviewTrendLine.sessions{stroke:#2563eb}.overviewTrendLine.customers{stroke:#10b981}.overviewTrendDot{stroke:#fff;stroke-width:2}.overviewTrendDot.sessions{fill:#2563eb}.overviewTrendDot.customers{fill:#10b981}.overviewTrendLabel{fill:#94a3b8;font-size:11px}.overviewTrendValue{font-size:10px;font-weight:800}.overviewTrendValue.sessions{fill:#2563eb}.overviewTrendValue.customers{fill:#10b981}.overviewTrendLegend{display:flex;flex-wrap:wrap;gap:10px 14px;margin-top:2px;color:#64748b;font-size:12px;font-weight:700;flex-shrink:0}.overviewTrendLegend i{display:inline-block;width:10px;height:10px;margin-right:6px;border-radius:999px;vertical-align:middle}.overviewTrendLegend i.sessions{background:#2563eb}.overviewTrendLegend i.customers{background:#10b981}.overviewDonutWrap{width:100%;height:100%;max-height:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:8px;min-height:0}.overviewChartPanelCompact .overviewDonutWrap{flex-direction:column}.overviewDonutChart{position:relative;width:min(118px,42%);height:118px;flex-shrink:0}.overviewDonut{display:block;width:100%;height:100%}.overviewDonutTrack,.overviewDonutSegment{fill:none;stroke-linecap:butt}.overviewDonutTrack{stroke:#eef2f7}.overviewDonutCenter{position:absolute;top:0;right:0;bottom:0;left:0;display:grid;place-content:center;text-align:center;pointer-events:none}.overviewDonutCenter strong{display:block;font-size:18px}.overviewDonutCenter span{color:#64748b;font-size:12px}.overviewDonutLegend{list-style:none;margin:0;padding:0;width:100%;display:grid;gap:4px;flex-shrink:0}.overviewChartPanelCompact .overviewDonutLegend li{font-size:12px}.overviewDonutLegend li{display:grid;grid-template-columns:10px minmax(0,1fr) auto;gap:6px;align-items:center;font-size:12px}.overviewDonutLegend .dot{width:10px;height:10px;border-radius:999px}.overviewDonutLegend em{color:#64748b;font-style:normal;font-weight:800}.overviewPanelSessions{min-height:0;display:flex;flex-direction:column}.overviewSessionTabs{display:flex;flex-wrap:nowrap;gap:6px;margin-bottom:8px;flex-shrink:0;overflow:hidden}.overviewSessionTabs button{border:1px solid #e2e8f0;border-radius:999px;padding:5px 10px;color:#64748b;background:#f8fafc;font-size:12px;font-weight:800;cursor:pointer;white-space:nowrap}.overviewSessionTabs button.active{border-color:#bfdbfe;color:#1d4ed8;background:#eff6ff}.overviewSessionTabs button span{margin-left:4px;color:#94a3b8}.overviewSessionList{flex:1;min-height:0;display:flex;flex-direction:column;gap:6px;overflow-x:hidden;overflow-y:auto;padding-right:4px;scrollbar-gutter:stable}.overviewSessionList::-webkit-scrollbar{width:6px}.overviewSessionList::-webkit-scrollbar-thumb{border-radius:999px;background:#cbd5e1}.overviewSessionList::-webkit-scrollbar-track{background:transparent}.overviewSessionItem{display:grid;grid-template-columns:36px minmax(0,1fr) auto;gap:10px;align-items:center;width:100%;height:58px;flex-shrink:0;min-width:0;border:1px solid transparent;border-radius:12px;padding:6px 10px;text-align:left;background:#f8fafc;cursor:pointer;box-sizing:border-box;overflow:hidden}.overviewSessionItem:hover{border-color:#dbeafe;background:#fff}.overviewSessionAvatar{width:36px;height:36px;display:grid;place-items:center;border-radius:12px;color:#fff;background:linear-gradient(135deg,#2563eb,#7c3aed);font-weight:900}.overviewSessionBody{min-width:0;overflow:hidden;display:flex;flex-direction:column;justify-content:center;gap:2px}.overviewSessionTitle{display:flex;gap:6px;align-items:center;min-width:0;overflow:hidden}.overviewSessionTitle strong{flex:1;min-width:0;overflow:hidden;font-size:13px;text-overflow:ellipsis;white-space:nowrap}.overviewSessionPreview{margin:0;min-width:0;overflow:hidden;color:#64748b;font-size:12px;line-height:1.35;text-overflow:ellipsis;white-space:nowrap}.overviewSessionItem time{flex-shrink:0;align-self:center;color:#94a3b8;font-size:11px;white-space:nowrap}.overviewStatusTag{flex-shrink:0;border-radius:999px;padding:2px 8px;font-size:10px;font-weight:900}.overviewStatusTag.ongoing{color:#166534;background:#dcfce7}.overviewStatusTag.pending{color:#9a3412;background:#ffedd5}.overviewStatusTag.ai{color:#5b21b6;background:#ede9fe}.overviewStatusTag.ended{color:#475569;background:#e2e8f0}.overviewStack{display:grid;grid-template-rows:minmax(0,1fr) auto;gap:14px;height:100%;min-height:0;overflow:hidden}.overviewHotList{list-style:none;margin:0;padding:0;display:grid;grid-template-rows:repeat(3,32px);gap:6px;flex:1;min-height:0;overflow:hidden}.overviewHotList li{display:grid;grid-template-columns:26px minmax(0,1fr) auto;gap:8px;align-items:center;font-size:12px;min-height:0;overflow:hidden}.overviewHotList .label{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.overviewHotList .rank{width:26px;height:26px;display:grid;place-items:center;border-radius:10px;color:#1d4ed8;background:#eff6ff;font-weight:900}.overviewHotList em{color:#64748b;font-style:normal;font-weight:800}.overviewPromo{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;align-items:center;flex-shrink:0;border-radius:14px;padding:14px 16px;color:#fff;background:linear-gradient(135deg,#2563eb,#4f46e5);box-shadow:0 12px 32px #2563eb3d;box-sizing:border-box}.overviewPromo strong{display:block;margin-bottom:6px;font-size:14px}.overviewPromo p{margin:0 0 10px;color:#ffffffe6;font-size:12px;line-height:1.5}.overviewPromo .primary{border:0;padding:8px 14px;border-radius:10px;color:#1d4ed8;background:#fff;font-size:12px;font-weight:800;white-space:nowrap}.overviewPromoArt{font-size:36px;line-height:1;align-self:center}.overviewAside{display:grid;grid-template-rows:minmax(0,1fr) minmax(0,1fr);gap:14px;height:100%;min-height:0;overflow:hidden}.overviewAgentList{list-style:none;margin:0;padding:0;display:grid;grid-template-rows:repeat(5,36px);gap:6px;flex:1;min-height:0;overflow:hidden}.overviewAgentList li{display:flex;justify-content:space-between;gap:10px;align-items:center;font-size:13px}.overviewAgentMeta{display:flex;gap:10px;align-items:center;min-width:0}.overviewAgentMeta strong{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.overviewAgentMeta span{display:block;color:#64748b;font-size:12px}.overviewOnlineDot{width:8px;height:8px;border-radius:999px;background:#22c55e;box-shadow:0 0 0 3px #22c55e2e;flex-shrink:0}.overviewAgentList em{color:#64748b;font-style:normal;font-weight:800;white-space:nowrap}.overviewAnnounceList{display:grid;grid-template-rows:repeat(2,minmax(0,1fr));gap:8px;flex:1;min-height:0;overflow:hidden}.overviewAnnounceCard{border:1px solid #e2e8f0;border-radius:10px;padding:8px 10px;background:#f8fafc;min-height:0;overflow:hidden;display:flex;flex-direction:column}.overviewAnnounceCard strong{display:block;margin-bottom:4px;font-size:14px}.overviewAnnounceCard p{margin:0 0 6px;color:#64748b;font-size:12px;line-height:1.4;flex:1;min-height:0;overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.overviewAnnounceFoot{display:flex;justify-content:space-between;gap:8px;align-items:center;color:#94a3b8;font-size:12px}.overviewEmptyHint{padding:8px 0;font-size:13px}.agentEnableSegmented{flex-shrink:0}.agentEnableSegmented button{min-width:52px}.agentDetailHead{height:54px;min-height:54px;max-height:54px;flex-wrap:nowrap;align-items:center;overflow:hidden}.agentDetailHead .conversationChatTitle{display:block}.agentDetailHead .conversationChatTitle strong{font-size:16px;font-weight:700;letter-spacing:0}.agentDetailTools{flex-wrap:nowrap;flex-shrink:0;justify-content:flex-end}.agentDetailDelete{color:#b91c1c;border-color:#fecaca;background:#fef2f2}.agentDetailForm{display:flex;flex-direction:column;flex:1;min-height:0;overflow:hidden}.agentDetailSave{box-shadow:none}.agentPageForm{display:flex;flex-direction:column;gap:0}.agentSettingsBody{background:#fff}.agentSettingsFields{max-width:720px;margin:0 auto;padding:24px 28px 40px;display:grid;gap:22px}.agentSettingsField{margin-bottom:0;gap:6px}.agentSettingsField>span{font-size:13px;font-weight:600;color:#475569;letter-spacing:.01em}.agentSettingsField input,.agentSettingsField textarea{border-color:#e2e8f0;border-radius:12px;padding:10px 12px;height:auto;font-weight:400;color:#0f172a;transition:border-color .16s ease,box-shadow .16s ease}.agentSettingsField input{min-height:42px}.agentPageForm textarea{padding:10px 12px;line-height:1.55;resize:none;overflow-y:auto}.agentSettingsTextareaWelcome{height:120px;min-height:120px;max-height:120px}.agentSettingsTextareaPrompt{height:200px;min-height:200px;max-height:200px}.tenantSettingsDetailForm{display:flex;flex-direction:column;flex:1;min-height:0;overflow:hidden}.tenantSettingsBody .tenantSettingsFields{max-width:none}.tenantSettingsInfoGrid{width:100%}.tenantSettingsToggle{margin:0}.tenantSettingsDomainTextarea{min-height:160px;resize:vertical;font-family:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,Liberation Mono,Courier New,monospace}.tenantSettingsSave,.conversationTools .primary.smallActionButton{width:auto;box-shadow:none}.kbMultiSelect{position:relative;margin-top:4px}.kbMultiSelectTrigger{display:flex;align-items:flex-start;gap:10px;width:100%;min-height:42px;padding:6px 10px 6px 12px;border:1px solid #e2e8f0;border-radius:12px;background:#fff;text-align:left;cursor:pointer;outline:none}.kbMultiSelectTrigger:focus,.kbMultiSelectTrigger:focus-visible,.kbMultiSelectTrigger:active,.kbMultiSelect.open .kbMultiSelectTrigger{border-color:#e2e8f0;box-shadow:none;outline:none}.kbMultiSelectTrigger.disabled{opacity:.6;cursor:not-allowed}.kbMultiSelectValue{flex:1;min-width:0;display:flex;align-items:center;min-height:28px}.kbMultiSelectPlaceholder{color:#94a3b8;font-size:13px;font-weight:400}.kbMultiSelectTags{display:flex;flex-wrap:wrap;gap:6px}.kbMultiSelectTag{display:inline-flex;align-items:center;gap:4px;max-width:100%;padding:2px 6px 2px 8px;border-radius:8px;background:#eff6ff;border:1px solid #bfdbfe;color:#1e40af;font-size:12px;font-weight:600}.kbMultiSelectTagLabel{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.kbMultiSelectTagRemove{display:inline-flex;align-items:center;justify-content:center;width:18px;height:18px;padding:0;border:0;border-radius:4px;color:#3b82f6;background:transparent;font-size:14px;line-height:1;cursor:pointer}.kbMultiSelectTagRemove:hover:not(:disabled){background:#2563eb1f}.kbMultiSelectChevron{flex-shrink:0;width:8px;height:8px;margin-top:10px;border-right:2px solid #94a3b8;border-bottom:2px solid #94a3b8;transform:rotate(45deg);transition:transform .16s ease}.kbMultiSelect.open .kbMultiSelectChevron{margin-top:12px;transform:rotate(-135deg)}.kbMultiSelectDropdown{position:absolute;z-index:40;top:calc(100% + 6px);left:0;right:0;display:flex;flex-direction:column;max-height:280px;border:1px solid #e2e8f0;border-radius:12px;background:#fff;box-shadow:0 12px 32px #0f172a1f;overflow:hidden}.kbMultiSelectSearchWrap{flex-shrink:0;padding:10px;border-bottom:1px solid #eef2f7;background:#f8fafc}.kbMultiSelectSearch{width:100%;height:36px;padding:0 12px;border:1px solid #e2e8f0;border-radius:10px;font-size:13px;outline:none;background:#fff}.kbMultiSelectSearch:focus{border-color:#2563eb;box-shadow:0 0 0 3px #2563eb1f}.kbMultiSelectOptions{list-style:none;margin:0;padding:6px;overflow-y:auto;flex:1;min-height:0}.kbMultiSelectEmpty{padding:16px 12px;font-size:13px;text-align:center}.kbMultiSelectOption{display:flex;align-items:center;gap:10px;width:100%;padding:10px;border:0;border-radius:10px;background:transparent;text-align:left;cursor:pointer;transition:background .12s ease}.kbMultiSelectOption:hover:not(:disabled){background:#f1f5f9}.kbMultiSelectOption.active{background:#eff6ff}.kbMultiSelectOption:disabled{cursor:not-allowed;opacity:.6}.kbMultiSelectCheck{flex-shrink:0;width:16px;height:16px;border:2px solid #cbd5e1;border-radius:4px;background:#fff}.kbMultiSelectCheck.checked{border-color:#2563eb;background:#2563eb;box-shadow:inset 0 0 0 2px #fff}.kbMultiSelectOptionName{flex:1;min-width:0;font-size:13px;font-weight:600;color:#0f172a;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.kbMultiSelectOptionMeta{flex-shrink:0;font-size:12px;font-weight:500;color:#94a3b8}.agentFormFooter{display:flex;flex-wrap:wrap;gap:12px 16px;align-items:center;padding:16px 22px;border-top:1px solid #eef2f7;background:linear-gradient(180deg,#f8fafc,#fff)}.agentFormFooter .primary{min-width:120px}.agentFormFooter .small{margin:0;flex:1;min-width:200px}.agentEmptyHint{margin:8px 0 0;font-size:13px}.agentInlineLink{margin-left:6px;padding:0;border:0;color:#2563eb;background:transparent;font:inherit;font-weight:800;cursor:pointer;text-decoration:underline;text-underline-offset:2px}.modalityGrid{display:flex;flex-wrap:wrap;gap:10px;margin-top:8px}.checkPill{display:inline-flex;gap:8px;align-items:center;border:1px solid #e2e8f0;border-radius:14px;padding:10px 12px;color:#334155;background:#fff;font-size:13px;font-weight:700;cursor:pointer;transition:border-color .16s ease,background .16s ease,box-shadow .16s ease}.checkPill input{width:15px;height:15px;accent-color:#2563eb;cursor:pointer}.checkPill em{color:#94a3b8;font-size:11px;font-style:normal;font-weight:800}.checkPill.active{border-color:#bfdbfe;background:#eff6ff;box-shadow:0 0 0 1px #2563eb14}
